FAQ
Here is a list of customer frequently asked questions. Our desire is to provide you with excellent customer service and an overall great shopping experience. We hope all of this is clear, but if you have any questions please feel free to Contact Us at 1.800.277.6434 or via email at help@e-restaurantfurniture.com.
What if I can't find what I need on your site?
I am not in the hospitality or foodservice industry. Can I still buy from you?
Can I see a sample before making my decision?
How can I order merchandise that is currently out of stock?
Do you sell used furniture or equipment?
I do not live in the United States. May I still buy merchandise?
Where is eRestaurant Furniture / eRestaurant Equipment located?
If I am buying in bulk can I get a discount?
Can you donate or sell at a reduced price to our non-profit organizations?
How do I set up an account with e?
Do you offer leasing options?
Do you charge sales tax for out-of state orders?
Can you ship an item COD?
What are your payment methods?
How long does it take to receive my order?
What do you charge for shipping?
What is your shipping policy?
What items are covered under the free freight program?
Can I get my order delivered inside and/or uncrated?
How do I cancel or change an order?
What is your return policy?
What if there are shortages or damages to my shipment?
Can I use COM, my own upholstery on furniture orders?
How can I unsubscribe from your emails?
What if I have a question that is not on this FAQ?
What if I can’t find what I need on your site?
Can’t find what you’re looking for? Try looking at the site map or simply contact our customer service & sales team at 1.800.277.6434, via email at sales@e-restaurantfurniture.com for more information.
Top of page
I am not in the hospitality or foodservice industry. Can I still buy from you?
Yes! Although the products we sell are geared for commercial use in the hospitality and foodservice industry, we welcome your business. We do not require any special membership to our website or to purchase merchandise. However, please note that our products are manufactured for commercial use and may not meet residential zoning and safety regulations. Some manufacturers require a minimum and may charge small order or broken carton charges please contact our sales team at sales@e-restaurantfurniture.com for more information.
See the Terms & Conditions disclosures relating to the errors and omissions.
Top of page
Can I see a sample before making my decision?
Yes! Simply add the item you wish to see a sample of to the shopping cart and proceed to checkout. Unfortunately we receive thousands of sample orders so we have to charge you for the item. However, we can offer wood chips, upholstery and Formica or Wilsonart™ samples at no charge. And some items can be digitally scanned for an up close look, please contact our customer service team at help@e-restaurantfurniture.com for more information.
Top of page
How can I order merchandise that is currently out of stock?
Simply add the item you want to purchase into your Wish List. You will receive an email notification when the item becomes available for ordering.
Top of page
Do you sell used furniture and equipment?
Currently, eRestaurant Furniture / eRestaurant Equipment sells only new merchandise, sorry for the inconvenience.
Top of page
I do not live in the United States. May I still buy merchandise?
Absolutely! eRestaurant Furniture / eRestaurant Equipment serves the Unites States, Canada, Caribbean, Central & South Americas.
See the Terms & Conditions disclosures relating to the domestic & international duties/shipments.
Top of page
Where is eRestaurant Furniture / eRestaurant Equipment located?
Today's modern technology enables us to serve an international clientèle. We serve the United States, Canada, Caribbean, Central America, and South America. If you wish to visit our local office/warehouse we're located in Miami, Florida please click here for hours and directions.
Top of page
If I am buying in bulk or large quantity of items can I get a discount?
Yes! Although many of the items listed on our website have been priced at competitive rates we can offer additional discount for bulk purchases. Please contact our sales team at 1.800.277.6434 or via email at sales@e-restaurantfurniture.com more information.
Top of page
Can you donate or sell at a reduced price to our non-profit organization?
Donations must be approved by owners and although many of the items listed on our website have been priced at competitive rates we can offer additional discount for non-profit organization. Please contact our sales team at 1.800.277.6434 or via email at sales@e-restaurantfurniture.com for more information.
Top of page
How do I set up an account with e?
When you're ready to place an order, simply begin the checkout process. At the point of checkout you will be prompted to set up an account. If you are not buying anything today, and would still like to set up an account for future purchases, click on my account. Please note it is not necessary to open an account to receive our catalog, promotions and our newsletters.
Top of page
Do you offer leasing options?
Yes, leasing options available through third party leasing agents please visit our leasing options page or contact our sales team for more information at sales@e-restaurantfurniture.com.
Top of page
Do you charge sales tax for out of state orders?
We are required by law to charge applicable sales tax on merchandise shipped to those jurisdictions that levy such a tax and in which we have a physical location. A 7.0% sales tax charge applicable to orders shipped within the state of Florida.
See the Terms & Conditions disclosures relating to domestic & international duties/taxes.
Top of page
Can you ship an item COD?
Payment is due prior to shipment, unless credit terms have been established.
Top of page
What are your payment methods?
For your convenience we accept the following payment methods; Visa, Master Card, Discover, Amex, gift certificates, money orders, traveler’s, certified, personal, and business checks drawn on US Bank and in US Dollars ONLY.
See the Terms & Conditions disclosures relating to the payment methods.
Top of page
How long does it take to receive my order?
Orders are processed within 24-48 hours and shipped within 7-10 business days of receipt of order, payment processing, and order confirmation, (Excluding weekends, holidays and custom orders). To track your order, simply visit our customer service page and click order status to retrieve your tracking or confirmation number or contact us at 1.800.277.6434 or via email orders@e-restaurantfurniture.com.
See the Terms & Conditions disclosures relating to the domestic and international shipments.
Top of page
What do you charge for shipping?
Shipping charges average 20% on most orders if the amount is less or greater than calculated a customer service agent will contact you for additional processing.
See the Terms & Conditions disclosures relating to the domestic and international shipments.
Top of page
What is your shipping policy?
See the Shipping Policy disclosures relating to domestic and international shipments.
Top of page
What items are covered under the free freight program?
See the Free Freight Program disclosures relating to applicable merchandise.
Top of page
Can I get my order delivered inside and/or uncrated?
All shipments are door to door delivery, requests for indoor, re-route, uncrate or second floor delivery will be the Customer's responsibility and are paid directly by the Customer.
Top of Page
How do I cancel or change an order?
To cancel, correct or change an order, please contact our customer service team immediately at help@e-restaurantfurniture.com or 1.800.277.6434 with your order number to insure accuracy and a description of the action to be taken.
Top of page
What is your return policy?
To return a product to eRestaurant Furniture / eRestaurant Equipment, merchandise must have been purchased within the last 30 days. The product must be in its original, unused condition unless the return is due to defects covered under the product warranty. Absolutely no returns will be accepted after 30 days from the delivery date. Refunds on merchandise purchased by credit card will be issued to the original card. eRestaurant Furniture / eRestaurant Equipment is not responsible for shipping charges for non-defective returned merchandise. Shipping and insurance charges will not be refunded. Please note that no returns will be accepted without a Return Merchandise Authorization (RMA#).
See the Return Policy disclosures relating to the cancelations and returns.
Top of page
What if there are shortages or damages to my shipment?
Our customer’s satisfaction is our top priority we strive to provide excellent customer service. We guarantee that each situation is carefully accessed to assure that we can provide the best possible service at 100% satisfaction guaranteed.
See the Terms & Conditions disclosures relating to the shipments, warranties and returns.
Top of page
Can I use COM, my own fabric on furniture orders?
Yes, c.o.m or customers own material can be used please contact our sales team at 1.800.277.6434 or via email sales@-erestaurantfurniture.com.
Top of page
How can I unsubscribe from your emails?
If you no longer wish to receive e-mails containing newsletters and promotions from us you can unsubscribe at any time, simply reply to the e-mail newsletters you receive and ask to be unsubscribed or click here.
Top of page
What if I have a question that is not on this FAQ?
Don’t worry answers to your questions are easy to obtain here at eRestaurant Furniture / eRestaurant Equipment. We have many ways for you to contact our customer service and sales team please visit our contact us page for more information.
Top of page